Privacy Policy
This policy explains how Pawjai collects, uses, and protects your personal data.
1. Collection and Use of Personal Data
We may collect personal data such as name, phone number, email, province, date of birth, gender, lifestyle, number of pets, and pet data (name, breed, gender, age, health), as well as usage behavior, device ID, cookies, geolocation, IP address, logs, and AI-inferred data. These are used for account management, recommendations, content personalization, marketing, partner communications, analytics, user experience improvements, and legal compliance.
2. Storage, Transfers, and Disclosures
We maintain appropriate security measures. Data may be stored or transferred to servers or processors in other countries as necessary. Pawjai may disclose data to service providers, partners, or subprocessors for services, marketing, analytics, technology development, or legal compliance.
3. Consent and Withdrawal
You acknowledge and consent to Pawjai collecting, using, disclosing, and transferring personal data as outlined. You can withdraw consent via provided methods; this may affect your ability to use certain features.
4. Third-Party Disclosures
We may disclose or transfer personal data to service providers, business partners, or subprocessors supporting server operations, marketing, analytics, or related services, under confidentiality and security requirements.
5. Cross-border Transfers
Data may be transferred internationally where necessary, subject to legal safeguards to protect personal data.
6. Push Notifications
Pawjai may send push notifications to your device for various purposes, categorized into three types: 1. **Transactional Notifications** - Essential notifications required for service delivery, such as subscription confirmations, payment status updates, subscription expirations, account changes, or security alerts. These notifications cannot be disabled as they are critical to service functionality. 2. **Reminder Notifications** - Notifications that help users track pet care activities, such as daily activity logging reminders, pet health care reminders, or important appointment alerts. You may choose to disable these notifications at your discretion through the Pawjai app settings or your device settings. 3. **Marketing Notifications** - Notifications about promotions, special offers, new features, recommended content, or other marketing campaigns. These notifications are sent only with your explicit consent. You may opt out of marketing notifications at any time through the Pawjai app settings without affecting your access to core services. **Managing Notifications** You can manage notification settings through the Pawjai app under "Settings" > "Notifications" or through your device's operating system notification settings (iOS/Android). Disabling certain notification types may affect your app experience. **Tracking Notification Interactions** Pawjai may collect data on notification interactions, such as delivery time, open rates, or link clicks within notifications. This data is used to improve services, analyze user behavior, and personalize content. All such data is stored securely in accordance with data protection standards. **Consent for Notifications** When you grant Pawjai permission to send notifications through your device's operating system, you consent to receiving transactional and reminder notifications. For marketing notifications, Pawjai will request separate consent before sending such notifications. You may withdraw consent at any time without affecting your access to core services.
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